Pool and Bar:The hotel has a large fresh-water swimming pool with kid's pool, pool table in palapa bar, free wi-fi in restaurant and bar, safety deposit boxes, massage and spa services, water Sports.
Our palapa bar is fully stocked with your favorite beverages and is located next to the pool with a view of the beach and bay.
Beach Club
A beautiful white sand beach, on the tranquil Caribbean, is located directly in front of the hotel.
Restaurant and Bar
Pinguino's Restaurant is at the front of the hotel, overlooking the beach and sea. Open daily from 7am to 8pm the restaurant features Mexican and international cuisine for breakfast, lunch and dinner.
Romi's Bar is next to the restaurant and pool area, also with a beach and ocean view. It is open daily from 11am to 11pm.
Room Service:
Room service for beverages, breakfast, lunch, dinner and snacks, is available daily from 8am to 10pm.
Hotel Amenities:
Air-Conditioning:
Each room has its own air conditioner which you can adjust to your comfort level.
Check in and check out times:
Check-in is 3pm. Check-out time in 12 noon. If you are leaving before 9am please check out the previous evening to avoid any last minute delays with your account.
Credit cards:
Hotel accepts American Express, Visa and Master Card Credit cards. The card must be used by the cardholder only. We ask that any payments by credit card be done at the reception desk the evening before your departure to avoid delays in the morning.
Electric Current
The voltage here is 110-125V/60 with alternate current (AC). You can use small appliances from the US and Canada without adaptors.
Guest Services:
Our receptionists can give you information about transportation around the island as well as your return to Cancun Airport or travel to other destinations in Mexico. They can assist you with taxis, golf cart, moped and bicycle rentals, snorkeling and sightseeing tours on and off the island and all other recreational activities.
Laundry Service:
Laundry service is available 9-5 daily except Sundays and holidays.
Long Distance:
There is a service charge for long distance calls in addition to the changes of the telephone company and applicable taxes. You can use an international operator of Sprint, ATT or MCI if you prefer.
Medical Service:
Medical services are available on the island..
Money exchange:
You can exchange US dollars into Mexican pesos at the reception desk each day between 7am and 11pm
Parking:
Parking in the lot in front of the Hotel is complementary to our Guests.
Pool and Beach
Towels are provided for use in the beach and pool areas.The hotel has complimentary lounge chairs for guests at the beach club across the street from the hotel. Hours of service are 11am to 5pm.
Reception Desk
The reception desk is open from 7am to 11pm every day.
Security Boxes:
Rooms in new building 1 have in-room safety deposit boxes. For guests in the other sections of the hotel there is a bank of safety deposit boxes in the lobby area with 24 hour access.
Security:
The hotel has security staff on duty 24 hours a day.
Water:
Bottled water is provided at the hotel. All ice at the hotel and on the island is made from purified water and is safe.